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Customer Service cannot be held responsible for JUSes discarded prior to contact with any representatives. JUS by Julie is here to help with any questions or concerns regarding your order. If a JUS is in question, please take photos and forward to help@JUSbyJulie.com so we can help assess the mater and move forward with a positive resolution. We look forward to assisting you as best as possible! Call us at 347-850-4JUS Monday-Thursday 9am-5pm EST, Friday 9am-2pm. =)

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