How can I get in touch with customer service regarding my thoughts, questions or concerns?

The best way to get in touch with a customer service representative, is by emailing your thoughts, questions, or concerns to: or by calling us at 347-850-4587.

Our customer service hours are:

Mon-Thur 9:30am-5:30pm EST

Fri 9:30am-2:00pm EST

Sat/Sun - Closed

E-mails help our Customer Service team locate your order and view previous correspondence with our fellow JUSers. It is always best to include the name of which your order was placed under and the order # to help us locate your order faster. You may contact us at 347-850-4587 to speak with a representative as well as chat with us live on!

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  • How long does it usually take to get a response back from customer service?


  • I’ve been calling and emailing for 5 days and still have not received a response. The order I received was incomplete.

  • I have been calling and emailing because my order is 4 days late and expired. I need a full refund immediately or I will pursue legal action.

  • I have been trying to contact you a couple days now. My order was never shipped and is 5 days late already. I would like a refund.

  • How long does it take to a response from you?! I sent an email 5 days ago with no response. I called multiple times during posed business hours with no success. I have a problem to address and I need to talk to someone right away. This is unacceptable!!

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