What do I do if my package is still showing "in transit" after the delivery mark?

First and foremost, please be sure to contact UPS at 1800-PICK UPS, and provide them with the tracking number you were sent. Being that this is a perishable item, it is imperative that your order gets delivered to you on the date, scheduled at checkout. If for any reason your order cannot or will not make it out to you that day, please notify our Customer Service team by emailing help@JusbyJulie.com, so that we can help rectify the situation. 

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  • I have sent a couple of emails regarding this exact issue and am still waiting for a response. I was excited about starting my first cleanse, but I am stuck in limbo considering all of the issues with my delivery. I am afraid to start it due to spoilage concerns. I look forward to hearing from you soon!!!!

    Update: I just heard from someone at JUS and we are currently working on scheduling a new delivery date. I look forward to your reply. Thanks!

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